Can I pay with Paypal? Yes, although we use 2Checkout for our payments, due to a partnership between 2CO and Paypal, there is an option on the 3rd step of the payment process to use Paypal as payment method. Also we accept the following methods of the payment: Credit Cards (Visa, MasterCard/Eurocard, American Express, Diners Club).
When is my template available for download? All the templates are available for immediate download after payment and anti-fraud verification has been completed. Details for download will be e-mailed to you at the address you specified in the checkout process, usually within 1 business day (from 10 min to 24 hrs).
I see "The download link is expired or is not ready due to fraud verification" message in my download section.
Most probably, you have just purchased the template (or other product) and your order is passing fraud verification step. Please, be patient.
Details for download will be e-mailed to you at the address you specified in the checkout process, usually within 1 business day (from 10 min to 24 hrs).
If you purchased the product and have not downloaded it during 2 days the download link is expired. Please, contact us and we will reactivate your link.
I ordered a template but haven't received the download information. Check your spam filter settings to ensure you are able to receive email from the 12leaves.com. In case there is no email in the spam section, send us a message.
Is it possible to reactivate my download link if it was deactivated after 2 days? Yes. Please contact us and we will reactivate your link.
Can I change the pictures in the slideshow home page banner and put my own pictures instead? Yes, you can. Read the instructions included in the template package.
Is the license a one-time fee payment? Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.
The header (or other) titles do not display correctly.
Q:"I keep seeing things like HEADER_SHOPPING_CART_EMPTY, TOP_MENU_NEW_PRODUCTS, TOP_MENU_SPECIALS, etc, after the template is installed."
For some reason languages files are missed or files permissions are
wrong. Please, make sure that all the files from zip archive were
unpacked. Also, please check the permissions for the files in the
'includes/languages' directory (it should be set as 755 or 777). We suggest you reinstall the template according to instruction.
Can I update any banners of the template with my own? Yes, you can create your own banner and paste it instead of current template banner via admin area.
How easy it is to change the banners? All the banners you can edit via Zen Cart admin area with ease. You have to upload the new images via any FTP client only for the JavaScript dynamic banners, but all the settings for all banners you can edit via admin area. All necessary instructions are included to the paid template package.
How can I change the Logo, Logo alternate (hover) text, remove the "Designed by 12leaves.com" bottom link?
All necessary instructions are included to the paid templates (readme file).
Please note, you are not allowed to paste the 'Designed by Yourcompany' bottom link instead of 'Designed by 12leaves.com' for any of the templates.
