Applies only to goods and services purchased on www.12leaves.com
12leaves.com is selling non-tangible, digital goods. We do not issue refunds once the order is completed and the product is downloaded. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, there are exceptional cases when the refund can be issued:
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
The deadline for any refund claim is one week after the delivery date and refund will be issued within 10 business days after it is claimed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms of Use or our Intellectual Rights policy.
We reserve 10% of all custom design services as NON-REFUNDABLE. The other 90% can be refunded at the time of the refund request.
If a refund is requested after the design project has been started, then only a partial refund is possible depending on the amount of work done.
Please, mind that we are ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us.
